Nokia’s Email App – Killing Me Softly

Email
I have two devices, the Nokia N73 and E62. I have three Gmail accounts, one setup on the N73 and the other two on the E62. I have unlimited data on both phones, so I have the built-in email app set to automatically retrieve my emails every half hour (the most frequently it can). I don’t use Profimail cause frankly I don’t like it, plus the email button on the E62 can’t be re-programmed so I’m stuck.

But here’s the problem. I really don’t have too many complaints with the built-in Email app. I do hate that it leaves the header on the phone if you delete the email from the phone only, but other than that I’m a big fan. HOWEVER, there’s a HUGE problem with connection priorities…

If you have the built-in email app set to automatically retrieve
headers, and for whatever reason, when it goes to check them, it can’t
connect, (sending an sms, out of coverage, etc.) it just decides to
turn off automatic retrieval entirely. And all it does to notify you is
a quick beep and a pop up message that goes away on its own. This means
if it happens while your phone is in your suit pocket or briefcase or
something, you have no idea that you will no longer be notified of your
emails automatically.

And it’s not super convenient to turn back on, either, specifically if
you have multiple email boxes that you check. You have to go to the
inbox, options, scroll up to email settings, scroll down to automatic
retrieval, and re-enable it. You kinda feel lucky that it at least
saved any custom retrieval settings, like specific days or whatnot.

Why, if you’re momentarily out of coverage, does it just turn it off
completely? Why not just skip that retrieval, or adjust retrieval
intervals to connect again when coverage is available? Anyone at Nokia
reading my blog yet?

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The Guru

The Guru, aka Ricky Cadden, started Symbian-Guru.com in November 2006, out of his excitement for the S60 3rd Edition version of Symella. The Guru has used Symbian devices since the Nokia 6620, and is known for his perspective as a power user. You can follow The Guru on Twitter at @Rcadden

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  • http://blogs.s60.com/tommi Tommi Vilkamo

    > Anyone at Nokia reading my blog yet?

    Yep. Thanks for your feedback! I’ll forward it to the product manager of S60 email client :)

  • http://blogs.s60.com/tommi Tommi Vilkamo

    > Anyone at Nokia reading my blog yet?

    Yep. Thanks for your feedback! I’ll forward it to the product manager of S60 email client :)

  • Richard

    Even if you don’t like ProfiMail, it won’t work on the E62.

    Unfortunate as the in built app won’t support HTML.

  • Richard

    Even if you don’t like ProfiMail, it won’t work on the E62.

    Unfortunate as the in built app won’t support HTML.

  • jonas

    hey… I hear you loud and clear on this complaint. I just spent a significant portion of my life talking to customer service people trying to get them to understand what was happening and they said exactly the truth. the e62 automatically disconnects automatic header retrieval if you are connected to anything besides the media net… do you know of a fix yet? I can’t believe others are not raging about this seemingly fatal flaw in the application software…

  • jonas

    hey… I hear you loud and clear on this complaint. I just spent a significant portion of my life talking to customer service people trying to get them to understand what was happening and they said exactly the truth. the e62 automatically disconnects automatic header retrieval if you are connected to anything besides the media net… do you know of a fix yet? I can’t believe others are not raging about this seemingly fatal flaw in the application software…

  • Roger Mellie

    “I can’t believe others are not raging about this seemingly fatal flaw”

    OK then:

    rant

    Yeah, that is hugely annoying. Just skip that update; don’t silently disable the setting altogether!

    Also hugely annoying are the popup messages that appear when switching to the Mail tab in the messaging app: “Connect to remote mailbox?” No thanks, I’ll connect when I choose to. And when leaving the app, while it’s connected: “Disable automatic retrieval setting?” No! Of course don’t disable that!

    Once I’ve set my preferences, I want them left the hell alone!

    ARE YOU LISTENING TO ME NOKIA? I WANT A FIRMWARE UPDATE FOR THE E65 THAT FIXES THESE HUGELY ANNOYING BUGS!

    /rant

  • Roger Mellie

    “I can’t believe others are not raging about this seemingly fatal flaw”

    OK then:

    rant

    Yeah, that is hugely annoying. Just skip that update; don’t silently disable the setting altogether!

    Also hugely annoying are the popup messages that appear when switching to the Mail tab in the messaging app: “Connect to remote mailbox?” No thanks, I’ll connect when I choose to. And when leaving the app, while it’s connected: “Disable automatic retrieval setting?” No! Of course don’t disable that!

    Once I’ve set my preferences, I want them left the hell alone!

    ARE YOU LISTENING TO ME NOKIA? I WANT A FIRMWARE UPDATE FOR THE E65 THAT FIXES THESE HUGELY ANNOYING BUGS!

    /rant

  • Phil

    Rage, rage! Yes, I am indeed full of rage. I have an e60, and I just want it to connect to the best available hotspot and get my mail. Can’t? Skip it and try again later. This is all the more irritating as the app works well otherwise — and this one thing makes it virtually useless to me.

    Definitely as bad as the cruddy Mac calendar synchronization, another thorn-in-the-paw problem in which a massive piece of functionality gets toasted thanks to one obscure bug. More on that at http://www.tinyurl.com/3x233v

    Oh, and one more thing — some of us want to check our email more than twice an hour!

  • Phil

    Rage, rage! Yes, I am indeed full of rage. I have an e60, and I just want it to connect to the best available hotspot and get my mail. Can’t? Skip it and try again later. This is all the more irritating as the app works well otherwise — and this one thing makes it virtually useless to me.

    Definitely as bad as the cruddy Mac calendar synchronization, another thorn-in-the-paw problem in which a massive piece of functionality gets toasted thanks to one obscure bug. More on that at http://www.tinyurl.com/3x233v

    Oh, and one more thing — some of us want to check our email more than twice an hour!

  • johnny0

    Biggest Mail annoyances (on the e61i I may be getting rid of because it’s driving me nuts):

    - I can’t click on a phone number or link in the email. WTF? The Treo’s been able to do this since they were Handspring/
    - No auto-replace, e.g. youre -> you’re. Try typing “I’d”, I dare you. Annoying as hell.
    - No ability to turn off notification buzz when in silent mode.
    - Mail for Exchange 2.0 — why don’t you give me the option of downloading the whole message? Sure would be nice to be able to read the whole message on my flight…
    - You can’t sync notes? Come on.
    - Don’t get me started on the initial sync wiping all contacts and calendar entries. Here’s a radical notion — make a group called “Exchange” in both my contacts and my calendar. Delete that one all you want, but leave my personal entries *alone*. I know that this is probably a Microsoft ActiveSync issue, but deleting data to avoid dupes is a cop out.

    I just don’t trust the damn thing to download my work mail. You’ve got a lot of work yet to do to equal the Blackberry.

    In general, Symbian needs to make the network switching more elegant. The iPhone’s *killing* you here. I should NOT have to worry about it. SmartConnect helps, but this should be built into the OS. I have to pay more money to reliably connect to different networks on a mobile device? Nice job.

  • johnny0

    Biggest Mail annoyances (on the e61i I may be getting rid of because it’s driving me nuts):

    - I can’t click on a phone number or link in the email. WTF? The Treo’s been able to do this since they were Handspring/
    - No auto-replace, e.g. youre -> you’re. Try typing “I’d”, I dare you. Annoying as hell.
    - No ability to turn off notification buzz when in silent mode.
    - Mail for Exchange 2.0 — why don’t you give me the option of downloading the whole message? Sure would be nice to be able to read the whole message on my flight…
    - You can’t sync notes? Come on.
    - Don’t get me started on the initial sync wiping all contacts and calendar entries. Here’s a radical notion — make a group called “Exchange” in both my contacts and my calendar. Delete that one all you want, but leave my personal entries *alone*. I know that this is probably a Microsoft ActiveSync issue, but deleting data to avoid dupes is a cop out.

    I just don’t trust the damn thing to download my work mail. You’ve got a lot of work yet to do to equal the Blackberry.

    In general, Symbian needs to make the network switching more elegant. The iPhone’s *killing* you here. I should NOT have to worry about it. SmartConnect helps, but this should be built into the OS. I have to pay more money to reliably connect to different networks on a mobile device? Nice job.

  • Sam

    When I sync my calendar items by using mfe, all my memos sync into phone as all day event. For ex I have a memo telling to pay rent for 1st of the month, and of course meetings for the same day. Since my phone sync “pay rent” as all day event it creates problem since my meeting and my all day pay rent event :) interfere with each other. How can i fix this ?

    Also yeah why can’t i sync my notes? what is the deal. does anybody know if roadsync can sync notes?

  • Sam

    When I sync my calendar items by using mfe, all my memos sync into phone as all day event. For ex I have a memo telling to pay rent for 1st of the month, and of course meetings for the same day. Since my phone sync “pay rent” as all day event it creates problem since my meeting and my all day pay rent event :) interfere with each other. How can i fix this ?

    Also yeah why can’t i sync my notes? what is the deal. does anybody know if roadsync can sync notes?

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