Just so you know, if you call the nokia service center number on nokiausa. They have no more information than you do through their web site!

Somehow they seem to not get that they have a vested interest in having a warranty service that is highly communicative and responsive. If they aren't going to be doing it themselves, then they need to be more clued into what is happening than the consumer. Folks, this drastically affects your brand…

Your consumer gets your product, the product has a fault. Consumer, somewhat unhappy about this current experience with your brand works with your warranty department (it doesn't matter if you contract to Palco, all I see is Nokia). Consumer sends device in… Days later, weeks later, no status update on the web tool.

Consumer calls in, no information other than what I could already get. Experience with your brand, and feeling about it is now sliding down. Website says 7-10 day turn around. When this is mentioned phone jockey says thats 7-10 business days. Brand opinion a little lower now… of course it's business days, everything is measured in business days when it comes to business.

However the phone que automated attendant announces that repairs are actually taking 10-15 days. Phone jockey says those numbers are estimates because the technicians are busy, after all they take phones from all over the country. Duh, its NokiaUSA not Nokia Midwest United States. This statement also tends to make me think A. you should have more technicians B. You must sell a lot of malfunctioning units.

So what you're left with is not knowing where you are in the process, not knowing when you'll advance in the process, or when you'll receive your equipment back. Oh yeah, I'm feeling good about my choice of products right now.

You folks need an SLA with your contractors because you're going to kill your brand in the USA with service like this.

RC, for what its worth, they want you to call about your N75 status so they can investigate it.

Interestingly, when I was in the Chicago Nokia Flagship store and asked about service/repair assistance, I was told they will swap the device out on the spot, but only if it was purchased from them. This is almost as if they know the Palco service is bad!

Interestingly, when I was in the Chicago Nokia Flagship store and asked about service/repair assistance, I was told they will swap the device out on the spot, but only if it was purchased from them. This is almost as if they know the Palco service is bad!

Interestingly, when I was in the Chicago Nokia Flagship store and asked about service/repair assistance, I was told they will swap the device out on the spot, but only if it was purchased from them. This is almost as if they know the Palco service is bad!

Ricky, you should call them and get some superiors on the line to provide answers.

Ricky, you should call them and get some superiors on the line to provide answers.

Ricky, you should call them and get some superiors on the line to provide answers.

I couldn’t be without a phone so I bought a new E61 and sent the broken phone off to Nokia in Hong Kong.

Took two months to get my phone back and when it did come back, it was flashed with the wrong language (Chinese). A firmware upgrade fixed that issue (they shipped with an old firmware) and now I have two E61s.

Based on this experience, I’d say you’re better off buying a new phone than sending it in for repairs.

I couldn’t be without a phone so I bought a new E61 and sent the broken phone off to Nokia in Hong Kong.

Took two months to get my phone back and when it did come back, it was flashed with the wrong language (Chinese). A firmware upgrade fixed that issue (they shipped with an old firmware) and now I have two E61s.

Based on this experience, I’d say you’re better off buying a new phone than sending it in for repairs.