Did The N95 Kill Nokia Or Revive It? Part 1
Everytime there is a major event around the world, you will find all technology enthusiasts sitting around waiting for that GREAT announcement. In the last 18 months, a couple of products were able to provide us a big drool moment namely the Nokia N95, the Apple iPhone, the HTC TyTn II and the Sony-Ericsson Xperia, some more or less than others. Problem is that those splash moments don’t happen at every convention, and general tendency goes to boredom when nothing BIG hits us every now and then. Lately, there have been some “boredom” posts around the symbian blogosphere, which made me ask a question that has been in the back of my head for a while: Did Nokia release the N95 at the right moment? Wasn’t it premature? And how did the N95 perform when it comes to Nokia’s whole mobile strategy? Did it kill it or revive it?
The problem is that I am relatively unexperienced in this whole mobile business, I do have my own opinions, but it’s only when I hear other people’s thoughts that I get to put concrete words on mine, either by agreeing or by disagreeing. So in order to answer quite correctly this question that had been pounding my head, I decided to “crowdsource” bloggers, make them voice their opinions in order to find mine. And what better place to crowdsource a community then Jaiku? You can ask one question there, and in less than 5 minutes, you have from one to ten answers. So I asked the Jaiku community my question and awaited as some great long and explanatory replies came in. The post was also picked up by Ewan over at SMS Text news, and there are a couple of good comments there too.
So here comes the moment of truth. What did we learn from these answers, and how can we push the thinking scheme forward? You can head over to the thread over on Jaiku to read the detailed essays from the community, here I will only pick up some thoughts.
Concerning the N95 release date
- The hype around the N95 slowly died because of the early announcement: it was announced early, but released at a good time (Vlad Bobleanta).
- The world was ready for the N95 (Vaibhav Sharma) especially after the N93 (Meraj Chhaya).
Concerning the N95’s influence on Nokia’s mobile strategy
- The N95 could’ve sold better if the iPhone wasn’t released around the same time, especially in the US (Vlad Bobleanta) and opposingly, the N95 sold because of the iPhone release due to the lot of iPhone vs N95 comparisons that opened people’s eyes to the features of the N95 (Stefan Constantinescu).
- The N95 didn’t kill Nokia because the other manufacturers had nothing to fight back with at the time it was announced (Vaibhav Sharma), because it was a good ace in the hand of Nokia to help fight the iPhone (Cheryl Jones) and because it made the whole world realize the expertise of Nokia regarding to releasing a do-it-all device (Stefan Constantinescu).
- The N95 didn’t kill Nokia, but Nokia killed the N95 because they didn’t market it as well as its firmware updates well enough (Terence Eden).
- The whole issue of the N95 is irrelevant because the money is being made with the 100$ price range in mobiles (Krisse).
Concerning the boredom issue
- General hope that Nokia isn’t heading the Sony Ericsson and Motorola path, releasing remakes of the same device over and over again.
- Nokia should keep releasing cutting edge technology when it’s available, and work harder to release a better one later (Vaibhav Sharma), Nokia released the N95 and sat still without innovating (Abul Hussain).
- Different form factors might be the answer: clamshell, dual sliders,… (Cheryl Jones).
- The mobile industry has a 2year cycle, and 2008 is the transition year, we will have to wait for 2009 to get the wow effect back from Nokia (Stefan Constantinescu). Getting high-end midrange devices to the average consumer is a step in order to release the next cutting edge handset (Antoine RJ Wright).
- Nokia has the expertise to wow us all with an ultimate device, but refuses to release such a thing (Steve Rowlands).
Concerning the other challenges to be faced by Nokia
- The mid-market is somehow forgotten. Nokia has the low-end and the high-end markets in their hand, but the mid-tier is where the competition is eating shares (Vlad Bobleanta).
- Keeping the S60 Touch UI related to the signature S60 UI, and not overhauling it to get to the competition (Vaibhav Sharma).
- Nokia’s big challenge is coming with the 2nd iteration of the iPhone (Abul Hussain) or with the move Nokia will make in response to the iPhone (Antoine RJ Wright).
- Currently the challenge is with making great software, the hardware is already available (Ricky Cadden, James Burland, Mike42, Terence Eden and Julian).
- The challenge has always been to get operators to understand the power of what they are selling, or go past them (Kevin Neely).
I was meaning to write this whole topic in one post, but I won’t be giving it justice if I try to summarize it. So this ends it for part 1. Stay tuned for Part 2 where I will try to dwell on some of these answers, as well as explain my own point of view on the matter. But in the meantime, I would like to ask you, readers, to participate in the conversation. Tell us what you think of the replies I got, which ones do you agree on, which ones you don’t, and is there something we missed?




I agree more-so with 2 points:
(I’ll add this as a caveat, I’m looking at this from a North American viewpoint)
1. Nokia has neglected the mid-market Series 60 devices. Handsets and consumer thinking is moving towards Smartphones, but they don’t want something expensive or complicated. I think maybe a nice 6xxx slider or something with a more appealing form factor (like samsung/lg) with S60 OS.
2.Nokia needs better software. Catering to the masses isn’t easy or always popular, but to push S60 devices beyond the market they are at now they either need to make the UI faster and easier to use, or market the UI. Most people I talked with about Series60 either thought it was too slow or too complicated. Simplify the UI, and develop some really cool user apps, then MARKET THEM!!
great article like always Rita. for me its hard to tell because its completely different here in the United States. I have never ran into another person in real life that owns or has even seen an Nseries phone for that matter. So obviously Nokia is doing a piss poor job here. We will see how the sales of the N95-4 goes, but i don’t think too well. I’ve never seen a commercial, newspaper ad, magazine ad, nothing for nokia phones here in the US. my thoughts are that after the iPhone release Nokia figures doing a huge marketing campaign would be a waste of money. Despite all the lack of features of the iPhone, the masses of America won’t spend more than $300 on a phone that doesn’t have touchscreen. Simple as that. when i people my phones they are amazed by the functionality. but then they hold it and try and touch the screen and are let down and hand it back. also more and more americans are enjoying qwerty phone. nokia doesn’t have a mid range S60 qwerty phone that is worth spending the money on. i gurantee you if you throw a qwerty slider on the the n95 8gb and put a 3mp camera on it, it would sell like hotcakes. keep the gps. keep the large screen. keep the NAM 3g. keep the RAM and speed. drop a few megapixels and sell it for $350. and for heavens sake MARKET IT!
but what do i know?
to sum it up i don’t think Nokia will ever be able to sell a ton of Nseries priced phones until the touchscreen comes out. speaking about the USA
Wow Mike I wasn’t aware that the situation in the US was that bad. It seems that Nokia was truly left behind over there!
yeah its pretty bad. on one part of my rant i left out “show”. when i “show” people my phone.
i would like to add that more people are impressed when they see my n82 and the amazing xenon flash and the photos it takes in low light conditions. but the price point is still too expensive.
@ Mike that is where the 6220 is supposed to kick in
The biggest fault of nokia is the marketing here in the u.s., the n95 has sold more than the iphone(correct me if im wrong)and the bulk of the iphone sales has been in the U.S with the backing of the largest cell phone provider here. The n95 needs a provider to sell great in the states as well as advertisement.With that said its been a great seller here by word of mouth alone.I relate Nokia to being the ELVIS Presley of the cell phone world and the iphone the One hit wonder that everyone thonks is gonna dethrone the King.
I think it’s not fair if you see it just by scrutinizing the N95. Okay, it was a good and not so much overly hyped, but there are other Nokia phones that’s making money as well. If you’re talking about top-of-the-line phones, I think Nokia N82 is a better phone, or at least a better imaging (photo-taking) phone due to its xenon flash.
As a flagship product, Nokia N95 is doing really well, sold over 10 million units (symbian-freak.com). However, Nokia is not Motorola several years ago who makes a fortune just selling one type of phone which was Motorola RAZR. Nokia has been known to have the whole package, models for everyone.
HOwever, I agree that the lineup for lesser Symbian devices is pretty boring. Hope that change soon.
Apr 28th, 2008 at 6:10 am
[…] Part 1 of this great post experiment, I exposed a summary of the replies I got from the Jaiku community […]
Apr 28th, 2008 at 6:30 am
[…] She’s collated comment and opinion from across the space, as well as her original Jaiku debate, and posts a lot of it here in her first part of the discussion. She groups these thoughts into sections; questioning whether the timing of the release was right; what Nokia has to do now to avoid leaving users bored; the effect of the N95 on Nokia’s strategy and other challenges that Nokia face. […]