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InnoPath ActiveCare, Support Made Easy

By Wampyre on July 21, 2009

InnoPath is a company that specializes in providing efficient customer care solutions for network operators, device makers and enterprises. Just recently they demoed the first ever OMA-DM, Open Mobile Alliance Device Management, which included five of the key capabilities. Mobile check, mobile check and correct, mobile software management and mobile lock and wipe.

The mobile check function lets you display information about a particular handset such as battery status, IMEI-number and so on. Mobile check and correct was displayed where they corrected email settings. Mobile software management lets you install and uninstall applications from a handset as if you were there yourself. Mobile lock and wipe strengthens security by locking e.g. a lost handset and wiping all the data from it.

The video below shows the InnoPatch ActiveCare in action on a Symbian-powered Nokia E71


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You can read more about their solutions as well as a flash video displaying the benefits of their solution at InnoPath As it currently stand it seems as it’s only for corporate usage which is a bit unfortunate as it would be really neat if you could e.g. troubleshoot a friends mobile over-the-air.

Do you find this as something convenient or are you going to scream and shout about lack of privacy?

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Wampyre

Cheung Yuen Wong had his first meeting with Symbian when he acquired the N-Gage Classic phone. Swiftly after he became addicted and amazed at the possibilities in which the Symbian operating system offered in terms of usability and power. You can follow Cheung on Twitter at @Wampyre.

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  • http://www.innopath.com/ David Ginsburg

    Hi there, Dave from InnoPath here. If I can add clarification to the last two paragraphs…

    Our solution is currently sold to wireless operators, who will in turn, deploy ActiveCare for their smartphones that are in the hands of their consumers. One Tier-1 operator we work with is in the process of deploying in NA. The solution also includes capabilities required for enterprise deployments, but this is not the initial focus.

    On the friend front, true, the technology may also be deployed as part of a self-care portal and accessed via the operator’s existing customer portal – the same one currently used by a subscriber to change his/her plan or pay a bill. It is a secure website. So, if your friend had opted-in to the service and had a client installed, and, if he trusted you enough to give you his userid and password to his account (would you?), then sure, you could troubleshoot this phone.

    To share a thought on your last question… When deployed, the client on the smartphone has a security binding with the server at the wireless operator. This is the only server that can access the client, and no 3rd party server can intercede (i.e., a man-in-the-middle attack is impossible). This has been proven through over 5 years of OMA-DM deployments without incident. When an operator deploys ActiveCare, they will inform the subscriber that a client is available and will ask if the subscriber wishes to have the client installed and then the phone checked for vitals (the Mobile Check). At every stage there is an opt-in by the subscriber.

  • http://www.innopath.com/ David Ginsburg

    Hi there, Dave from InnoPath here. If I can add clarification to the last two paragraphs…

    Our solution is currently sold to wireless operators, who will in turn, deploy ActiveCare for their smartphones that are in the hands of their consumers. One Tier-1 operator we work with is in the process of deploying in NA. The solution also includes capabilities required for enterprise deployments, but this is not the initial focus.

    On the friend front, true, the technology may also be deployed as part of a self-care portal and accessed via the operator’s existing customer portal – the same one currently used by a subscriber to change his/her plan or pay a bill. It is a secure website. So, if your friend had opted-in to the service and had a client installed, and, if he trusted you enough to give you his userid and password to his account (would you?), then sure, you could troubleshoot this phone.

    To share a thought on your last question… When deployed, the client on the smartphone has a security binding with the server at the wireless operator. This is the only server that can access the client, and no 3rd party server can intercede (i.e., a man-in-the-middle attack is impossible). This has been proven through over 5 years of OMA-DM deployments without incident. When an operator deploys ActiveCare, they will inform the subscriber that a client is available and will ask if the subscriber wishes to have the client installed and then the phone checked for vitals (the Mobile Check). At every stage there is an opt-in by the subscriber.

  • http://www.indiaupdates.in/?p=1232 InnoPath ActiveCare, Support Made Easy | India Updates

    [...] the original: InnoPath ActiveCare, Support Made Easy Share and [...]

  • wampyre

    Thank you David for clearing things up.
    So from the comment I get the feeling that when this is rolled out by the operators it’s the operator that you have a contract with that will have this opt-in offered?

    Further my example with a friend was just to mention the capabilities of your solution. It would come in handy though as to fix a family members phone e.g. if they are not too tech-savy.

    That only the server can access the client is also a relief and security as I can see is taken care of and provided. That’s really great.

  • wampyre

    Thank you David for clearing things up.
    So from the comment I get the feeling that when this is rolled out by the operators it’s the operator that you have a contract with that will have this opt-in offered?

    Further my example with a friend was just to mention the capabilities of your solution. It would come in handy though as to fix a family members phone e.g. if they are not too tech-savy.

    That only the server can access the client is also a relief and security as I can see is taken care of and provided. That’s really great.

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