Tehkseven Appeals To Nokia About His N97

First.. gotta admit i love my N97, even more after the v20 update.
My n95 also had issues on its release date (slider problems anyone) and took months after various firmwares updates, to run fine.

But don’t expect nokia to bother on these problems :-)
The sales of the N97 are probably not even 1% of their total sales.
Only a (relative small) group of hardcore users are bugged by these problems.

It’s the problem of many Nokia fans…nokia is not listening and they just answering through making a new device…

now they have x, n, 4digits, e, c, and wats next? abdfghijklmopqrst??

Hopefully this video hits the web pretty hard. Nokia has pissed off a lot of LOYAL nokia fans not just with the N97 but also their position in the martket. Let’s see how the geniuses @ Nokia intend to correct their position.

Nokia still has the mentality of a hardware company going back to their days of rubber boots and tyres.

Nokia can produce beautiful looking hardware but its “leadership” does not understand software at all. Their software quality is often poor and the company is silent when its customers ask about fixes.

Every time they ship a new phone it’s like they have some team re-inventing the wheel, often repeating mistakes made with previous phones.

After a team has struggled to re-invent this complex wheel, they soon abandon it. A completely separate team is expected deliver bug fixes and upgrades. Does this separate team understand all the nuances and details of the phone? Not a chance? Does the separate team sometimes screw up the software, making it worse than the original? You bet! Does the separate team receive feedback and direction to fix the screw-ups???

N96 still reboots when unplugging the inbox headset… after *one whole year* of software “upgrades”: NOT GOOD ENOUGH!

Software quality is not a priority for Nokia management. Maybe quality is too tough to measure for the executive bonus structure. It’s much easier to measure that phone X shipped on date Y. Yay, “success”!

Much of Nokia’s new services Kool-Aid depends on high quality software; their company culture needs to change soon. Otherwise, the only place we’ll see the Nokia logo in a few years is old college text books and car tyres.

yeah i hope nokia starts to respond to customers’ preferences and desires in a prompt fashion in its product development. I have more or less given up on nokia; in recent months, i have tried 5730, N86, N97. i think N97 drove the last nail into the coffin with its joke of an OS — Samsung has even managed to convert the damned WM OS into something usable in Omnia 2. But Nokia can’t even do something good with its own OS plus N97 feels pretty cheap in the feel compared to Omnia, iphone or hero. I have since moved on to HTC Hero and i am thoroughly enjoying it.

Ironically, the other phone that i am still holding on to is the archaic N82. It’s Nokia’s newer phones that i find unsatisfactory.

To tell you the truth I too am thinking of changing brands. I’m fed up of phones that lose quality, the newer phone the worse quality.
I was overwhelmed by the E71 quality, almost no software problems and build quality just awesome. Then I bought another E71, and what? Why is the keypad worse? Both phones made in Finland, jeeeezzzz. Ok, so I have to move on, E75, what a phone… but wait why does it have a flat keyboard? Why is the software so unstable? Why, oh why it’s built like a toy? Ok, minor drawbacks, the slider at least is good. Damn, but the battery is so poor, let’s change phones, I’ll get the E55, half-qverty, it’s got a goooood batery life, at lest Nokia says so. But wait, why is this phone built like a toy….. the plastic around the keypad comes off. OMG, why did you put only 62MB memory for apps? Don’t you know that your mail client installs on the C: drive and takes up the space like a crazy chipmunk? All my apps are installed on E: but I still get low space on C: warnings…. some Business device, bravo. Every next is worse then it’s precedesor. Why am I bying Nokia? cos’ I’m a Nokia Fan, well, I was, I think it’s the HTC Hero or Magic for me. Fare well Nokia. It was ‘not’ Nice meeting you.

I’ve had more Nokia Phones, and to tell you all the truth there’s only one phone that always comes back, it’s the E71, if Nokia just put FP2 in the firmware it would be the best Nokia ever. To bad every Nokia (except the N95) takes dust under the display. Don’t they know it bothers ppl? Damn, they obviously don’t see it because they test the phone for one week ;)

just my 2 cents.

Nokia really makes it hard for its fans and gurus ;)

In the last few weeks, two of my friends asked for advice on buying a touchscreen phone. As much as I wanted, I found it hard to recommend a Nokia/Symbian device at this stage. Like many, I hoped the v2.0 firmware of the N97 would be of help.

Alas, there are a few positives:
- kinetic scrolling everywhere makes it easier to use
- RAM management truly is better, didn’t have any RAM problem since the upgrade

BUT:

Time it took for PlaylistDJ to re-find all my music (about 3.500 songs), sync them to its serves and allow me to start making playlists: FIVE MINUTES
Time it took the Music application to re-find all my music with playlists: OVER TWENTYFOUR HOURS AND COUNTING. Yes, still counting. I broke of after the first night, and it had 812 songs.

Version of the Ovi Store client after clean install: 1.0
Version of the Ovi Store client needed for redownloads: 1.0.5 (387)
Alerts on the phone about a new ovi store client: NONE. So I needed to manually re-install it from store.ovi.com

Version of Ngage in the firmware: Not existant.
Extra space it takes up on the C-drive: Far too much to bother.

Space on C: drive that has magically disappeared in the last two days: 13 MB
Space on C: drive left with all possible applications installed on mass memory: 27 MB

So yes, they need to do something fast to maintain some form of credibility.

Recently after collecting my n97 from nokia care centre (it was my 4th trip there, excluding the times i had to go down for collection of the phone post repair and to kick up a ruckus), i was asked to fill out a survey form. The last question was ‘will i recommend Nokia to my friends and relatives’. With a great deal of hesitation, i ticked ‘No’. Then i looked at the customer service officer and said, ‘So sorry but i can’t recommend nokia anymore.’ She replied almost happily, ‘It’s ok. I understand.’ How ironic. Or maybe it just shows how many preceding customers had ticked the same box.

I have read all these comments. I have to agree with the majority of the positions. I don’t believe Nokia is able to keep up with the evolution of the smartphone world. At one point, Nokia led the way with a user-friendly interface and advanced Western software and hardware capability. I graduated from 6682, N80, N95, N96, to the N97. However, I cannot state that Nokia has progressed with each phone. Their phones showed slight innovative differences and improvements; plus, the phones imputed trial and error factors that were not improved on or corrected. Example, the N96 had a TV function that was not functional in the North America. Instead of correcting the issue with the N96′s predecessor, the N97 abandoned that technology.

Nokia seemed to have valued their shipping out deadline N97 because the N97 is unpolished and it lacks so much customer satisfaction. I received my N97 with the incapability using the predictive text in French, a feature that I’ve come to expect on all advanced Nokia phones. Historically, this was a perk for me in considering their phones. Even though, the N97 indicated that French predictive text was a feature, it did not work. I tried to correct this problem with Nokia customer service. Sadly, customer service had no idea or way of correcting the unacceptable problem. The 2.0 firmware has corrected this problem. But, I’m sure that customer service is unaware of this fix. How can Nokia establish customer satisfaction with a flagship that is out of whack?

Moreover, Nokia users should not have to spend time trying to correct the errors of Nokia phone engineers. Example, uninstalling apps from the C drive onto the mass memory. The phone has too many short comings. Nokia, has outsourced their customer service, shipped out a flawed product, and cannot correct their defects. This phone was shipped out prematurely and it reflects that Nokia is truly ignoring their customers’ demands.

Lastly, N97fanboy, I am happy that you are satisfied with your Nokia N97. However, I must disagree with you unfortunately on some key points you’ve made. When Nokia pushes the N97 as it’s flagship phone, and it is heavily flawed, they better listen. The Nokia N97 may be be impacting more than 1% of it’s sales. Nokia has recently lost a huge market share. Dubiously, the phone has just has bugs that need to be fixed. The phone is technically inept because of it’s hardware incapacity and the actual Symbian OS. Nokia realises that Symbian is obsolete in the smartphone industry. Perhaps, this is the reason why the N900 is being pushed heavily since the N97 has so many limitations.

Tehkseven is so right. I just bought this phone. The N96 and the N97 both had a usage life for me. I am unwilling to spend another 800USD on another Nokia phone such as the N900 after enduring empty promises with the N97. The N97 just came out this summer. I have to admit that in a world where the iPhone shows such OS stability and infinite apps availability, it would be foolish to recommend the N97. The Android platform also shows the same elements of iPhone. Nokia needs serious revamping.

Symbian is not obsolete as a mobile OS. The worst faults are with Nokia’s customizations of it for their phones.

One example is that it’s solely Nokia’s fault when they leave debug components in their firmware. These debug components slow down the phone and their logging silently eats drive C space forever.

When Nokia forgets debug components in a phone shipping to the general public, it’s a technical error. When they ignore this bug instead of fixing it, it demonstrates both technical and managerial incompetence.

Why don’t they avoid this type of bug? It’s simple: Nokia has a culture of striving for mediocrity instead of excellence. When your initial goal is mediocrity, and you fail to achieve it, what are you left with?

Nokia must cultivate a culture of pursuing excellence — not mediocrity.

I have had an N97 since its launch. I had to fight with Nokia to get it replaced once when the camera got scratched to hell. i endured the bone headed idea that widgets on the front screen would use your browsers data settings. I’d have liked to set my widgets to always use my cell’s wap connection. and let the browser search down wifi before using wap.

the thing that really drives me nuts though after the 2.0 update is the gps nav is still horrible.i can be sitting on a major LA freeway in traffic and all i’ll hear constantly is gps signal lost. not to mention that after its been lost more then 3 times the guidance program freezes up and i need to reboot.

in all truth while i like the N97 and nokia has provided me with my last 3 phones. As soon as at&t or a manufacturer takes a stab at android for at&t 3g i’ll be jumping to that platform instead. Nokia hasn’t innovated in a very long time.

p.s
remember when the N97 was supposed to have software layers in it? like a call window would lay on top of your open webpage not replace the screen with the call? anyone remember that feature and selling point in the early days of the N97? i do and was very disappointed when nothing came of it.

N97 rocks, pure and simple. but maybe if you spect to much this is hat happens

Hi. I have an N97, and um… “rocks” is not the word I would use. More like “crashes”. Yes, the n97 crashes — all the time. I cannot believe Nokia released a phone like this? The most crashing, 3 times button pressing, slow as hell, works about half the time, mess of a phone. I’ve owned the n95, n82, n97. I am NOT HAPPY with the n97.

I would have considered a n900, but there are several things wrong with that phone as well;

1.) You just f*king release the n97 not 4 months earlier. Why don’t you TRY fixing the n97, first.

2.) You want another $600 bucks to fix the problems in the n97 that wouldn’t have been there if you’d used Android or Maemo5.

3.) N900 doesn’t use AT&T’s feq, why? So, now I have to jump to T-Mobile just the use that phone —- well I JUMPED to AT&T for the n97, and look at that piece of crap. No, I not doing that. Sorry

4.) The n97′s “new” 2.0 firmware didn’t fix crap. There’s no difference at all. Why? Are you guys serious at all about this problem? Because, I don’t think you are.

5.) Last, until I see some REAL change with Nokia, that’s it for me buying phones from you. NO MORE of this sh*t. Buy a phone from Nokia, Nokia gets A.D.D, moves on to the next shine object, forgets all about their last phones within the same year, user is stuck with a useless, crashing phone that works about half the time. I’m sorry, but we’re breaking up.