Comments on: Why Nokia Struggles With Services

By: Right Now 5 Free Games From Digital Chocolate | Symbian-Guru.com

Right Now 5 Free Games From Digital Chocolate | Symbian-Guru.com — Mon, 03 May 2010 13:10:48 +0000

[...] the company behind games such as Café Solitaire 12-pack and Café Hold’Em Poker for the now second time fail of N-Gage. Bringing back the gaming to Nokia’s handsets, Digital Chocolate have, for a limited time, [...]

By: Mashy

Mashy — Fri, 11 Dec 2009 18:31:37 +0000

I totally agree with Evan Spence. He is cent percent right about this.
I'd like to mention some other examples such as the successful and famous N91 did not get any upgrades nor the N82.

By: Mashy

Mashy — Fri, 11 Dec 2009 11:31:37 +0000

I totally agree with Evan Spence. He is cent percent right about this.
I'd like to mention some other examples such as the successful and famous N91 did not get any upgrades nor the N82.

By: Mike

Mike — Mon, 16 Nov 2009 11:58:56 +0000

Nokia has NOT learned from it’s mistakes with Ovi, as far as I can tell. Have a read of my rant on the impossibility of moving my hefty Lifeblog photo album (from… 2 years ago??) to Ovi Suite or Share, and retaining the metadata. Any solutions would be much appreciated :-)
No consistency = No trust. With something as important as carefully tagged photos over a number of years, you MUST have the customer’s trust that you respect their data.

http://discussions.nokia.co.uk/discussions/board/message?board.id=ovi&thread.id=2654

By: rohan

rohan — Sun, 15 Nov 2009 11:12:47 +0000

nokia has already learned from its mistakes . this can be observed in the launching of the OVI services.

By: If You Love Ovi, You'll Hate The N900 | Maemo-Guru.com

If You Love Ovi, You'll Hate The N900 | Maemo-Guru.com — Thu, 12 Nov 2009 17:07:14 +0000

[...] is horrendous at services, this we know. The true level of this, however, is lost until you try to use the company’s latest and [...]

By: Obsidial

Obsidial — Wed, 11 Nov 2009 16:08:38 +0000

You know who does this EXACT same thing? Microsoft…they follow the same pattern with services launches.

It’s like Nokia and Microsoft are soldiers with giant gatlin-guns…they can lay down an incredible amount of firepower at something…but don’t ALWAYS hit their targets. Apple on the other hand, knows it only has one bullet, so it sits and waits with a sniper rifle…when they pull the trigger, they know they are going to hit the target.

It has been beaten to death here so often, but I think PhoneBoy and others have it right..Nokia needs fewer handsets and a more laser-like cohesive vision. At the moment…they are all over the map.

By: suyog

suyog — Wed, 11 Nov 2009 15:41:38 +0000

Thats exactly how I feel. N82 , fantastic device and I forgot when they released firmware update last time. :-(
with services, I think they are totally confused, too many duplicate services, lack of integration, some things work so well so just dont wrok at all.

By: PhoneBoy

PhoneBoy — Wed, 11 Nov 2009 15:38:28 +0000

This is a systemic problem inside Nokia. They don’t know how to care for a product post-launch. There’s no concept of total product lifecycle. The product is launched, shipped, and that’s basically it. With very few exceptions.

Maybe if they had a single, unified vision and fewer handsets, they might–just might–be able to do this right.

By: eddo

eddo — Wed, 11 Nov 2009 15:38:08 +0000

Excellent commentary Guru, I think you summed up Nokia’s approach to everything very nicely. They create products in a manner which suites the rampant consumerist mentality. Flipping out new products left right and center non stop. While this sounds great for innovation, they have yet to refine anything and tune it into something that works well in the long term. Support of older devices is a good example. While I understand there is a limited amount of effort that can and should be placed into this bin. There is a great deal of information to be learned from those projects. By supporting they’re older products into their newest ecosystems, they will be able to keep those older more Symbian-mature users around, instead of only catering to the ones who are in the market for new hardware. This promotes a solid loyalty base, and provides a venue for better feedback to refine their offerings more.

I’ll agree that’s it tough to balance the new vs old. Perhaps Nokia has to take a less aggressive approach to dumping a new handset every month (or what seems to be), and focusing on fewer models, with better services.